Diploma of Hospitality (Front of House)

This qualification provides the skills and knowledge for an individual to be competent as a front of house hospitality manager. This individual would possess a sound theoretical knowledge base and be able to use a range of specialised, technical or man-agerial competencies to plan, carry out and evaluate their own work and/or the work of their team. Work would be undertak-en in various hospitality settings, such as restaurants, hotels, catering operations, motels, clubs, pubs, cafes and coffee shops. We have targeted this qualification to front of house managers.

CORE Units

BSBDIV501A	Manage diversity in the workplace
BSBMGT515A	Manage operational plan
SITXCCS401	Enhance the customer service experience
SITXCCS501	Manage quality customer service
SITXCOM401	Manage conflict
SITXFIN402	Manage finances within a budget
SITXFIN501	Prepare and monitor budgets
SITXGLC501	Research and comply with regulatory requirements
SITXHRM401	Roster staff
SITXHRM402	Lead and manage people
SITXMGT401	Monitor work operations
SITXMGT501	Establish and conduct business relationships
SITXWHS401	Implement and monitor WHS practices

Prerequisite unit is SITXFSA101 Use hygienic practices for food safety

Electives may include the following:

SITHIND201	Source and use information on the hospitality industry
SITXFSA101	Use hygienic practices for food safety
SITXFSA201	Participate in safe food handling practices
SITHFAB201	Provide responsible service of alcohol
SITHFAB202	Operate a bar (Prerequisite is SITXFSA101, SITHFAB201)
HLTAID003	Provide first aid
SITHGAM201	Provide responsible gambling services
SITXFIN401	Interpret financial information
SITHFAB307	Provide table service of food and beverage (Prerequisite is SITXFSA101, SITHFAB201)
SITHFAB303	Prepare and serve cocktails (Prerequisite is SITXFSA101, SITHFAB201)
SITHFAB204	Prepare and serve espresso coffee (Prerequisite is SITXFSA101)
BSBSMB401A	Establish legal and risk management requirements of small business
SITHIND301	Work effectively in hospitality service (requires 36 Service Periods in real workplace)
SITXHRM501	Recruit, select and induct staff
SITXHRM301	Coach others in job skills

International students

This course is available to international students with valid study rights. You must be 18 years old, hold at least a year 10 equivalent of studies, and an IELTS overall score of 5.5 or above. Please refer to our CRICOS website for courses and details at http://cricos.deewr.gov.au/Institution/InstitutionDetails.aspx?ProviderID=2961.

Duration & Delivery

The course is delivered over 102 weeks, with classes 3 days per week. As a part of course work you will need to complete 36 service periods in a real workplace. iAscend can help you find this placement. This course is delivered at 62-64 Little Latrobe Street Melbourne.

Fees & charges

The course fees are listed on the International section of our webpage.

Recognition of Prior Learning (RPL)

You can ask for your relevant existing skills, qualifications and experience to be assessed and taken into account when your level of competency is being assessed. There will be a cost associated, refer to statement of fees and charges.

Credit Transfer (CT)

If you have previously completed a unit with the same unit code as in your new course you will be eligible for a credit transfer and you will not have to repeat that unit. There is no cost associated with this process, but you will need to complete a credit transfer application.

Support services

If you need support with your progress through your course or other personal issues we have a student services officer who can help you or direct you to the most appropriate external service. Call 1300 36 883 and ask for the Student Services Officer or make an appointment to come see us in person. iAscend can not guarantee employment nor can we guarantee successful completion of any course. Your success will be based on your participation, hard work, skills and knowledge.